On May 16, 2007, the U.S. Consumer Product Safety Commission (CPSC) and the General Electric Company (GE) announced a recall of 2.5 million GE built-in dishwashers manufactured from September 1997 to December 2001. Call the GE Recall Hotline to determine if your dishwasher is included in the recall. The affected models were sold under the following brand names: Eterna, GE, GE Profile, GE Monogram, Hotpoint, and Sears-Kenmore. (See a list of recalled models)
Over several years, normal use of liquid rinse aid in some models results in a concentration of rinse aid on the wires inside the dishwasher door. In the affected models, the rinse aid can degrade the insulation on the wiring inside the door, which can cause an electrical short, overheating or fire if the wire comes in contact with the metal door. You should stop using these dishwashers immediately until you obtain more information.
If you have never used liquid rinse aid, and are the original owner of the dishwasher, you will not have this potential problem. To prevent the use of liquid rinse aid in the future, GE recommends attaching the rinse aid dispenser cap offered through the recall.
If you do use liquid rinse aid or if you are uncertain if liquid rinse aid was used in the dishwasher because you are not the original owner, repair of the dishwasher is required.
If you wish to replace your dishwasher with a new model, you can use the rebate of $150 for GE® and Kenmore® dishwashers, or $300 for GE Profile™ or GE Monogram® dishwashers that GE is offering on the purchase of a new dishwasher.
GE has received 135 reports of overheated wiring and 56 reports of property damage, including 12 reports of fires that escaped the dishwasher. Fire damage was limited to the dishwasher or the adjacent area. No injuries have been reported.
If you have one of the recalled dishwashers and want more information, or wish to arrange a free service call, please call the Recall Hotline, or click here.
Recall Hotline1-877-607-6395
Monday through Saturday, 8 a.m. - 8 p.m. EDT.
Before calling, have the model and serial number on hand.
This recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission, who will also monitor the effectiveness of the recall program.
Over several years, normal use of liquid rinse aid in some models results in a concentration of rinse aid on the wires inside the dishwasher door. In the affected models, the rinse aid can degrade the insulation on the wiring inside the door, which can cause an electrical short, overheating or fire if the wire comes in contact with the metal door. You should stop using these dishwashers immediately until you obtain more information.
If you have never used liquid rinse aid, and are the original owner of the dishwasher, you will not have this potential problem. To prevent the use of liquid rinse aid in the future, GE recommends attaching the rinse aid dispenser cap offered through the recall.
If you do use liquid rinse aid or if you are uncertain if liquid rinse aid was used in the dishwasher because you are not the original owner, repair of the dishwasher is required.
If you wish to replace your dishwasher with a new model, you can use the rebate of $150 for GE® and Kenmore® dishwashers, or $300 for GE Profile™ or GE Monogram® dishwashers that GE is offering on the purchase of a new dishwasher.
GE has received 135 reports of overheated wiring and 56 reports of property damage, including 12 reports of fires that escaped the dishwasher. Fire damage was limited to the dishwasher or the adjacent area. No injuries have been reported.
If you have one of the recalled dishwashers and want more information, or wish to arrange a free service call, please call the Recall Hotline, or click here.
Recall Hotline1-877-607-6395
Monday through Saturday, 8 a.m. - 8 p.m. EDT.
Before calling, have the model and serial number on hand.
This recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission, who will also monitor the effectiveness of the recall program.
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